Like many moving companies, All My Sons Moving & Storage is family-owned and operated, with four generations of moving experience over the last 20 years. Today it is a large national partnership with nearly 40 locations nationwide.
We recently chatted with Ron Clair (GM) and Jeff Akin (Director of Business Development) from All My Sons Moving & Storage in Phoenix, to find out more about how their location focuses on building relationships with clients to deliver the best moving experience.
MCR: When booking a move with you, what can customers expect?
All My Sons Phoenix: Bottom line, the best moving experience ever. Our first-rate services include quilt-pad wrapping of their furniture, disassembly and reassembly of the same and the allowance to leave clothing in their dressers. We provide white-glove service at its finest.
Clients can take advantage of our pristine packing and unpacking services or opt for do-it-yourself packing. We work hard to understand your moving needs before ever lifting one box. We are all about relationships, education and communication. And we really believe that with each client, it is not a one and done but a long-term relationship that will last a lifetime.
MCR: Tell us about a challenge that’s unique to being a part of a large franchise. And how do you overcome it?
All My Sons Phoenix: Technically we are not a franchise. We are employee- owned and just as we build relationships with our clients here in Phoenix, we must have outstanding relationships with other offices around the country with open communication. We are all part of the big picture and it will take all of us to continue our success and push our growth as we move forward.
MCR: Do you have any fun industry lingo you want to share with our readers? (i.e. “put a bead on it!”)
All My Sons Phoenix: “Laughing” for sure. It’s not industry lingo but we use a great movie quote. Before our drivers go out to handle their Pre-Trip inspection, we use the quote “Let’s kick the tires and light the fires baby.” Can you name the movie this quote came from?
MCR: Aside from helping customers have happy moves, how do you help bring happiness to your community?
All My Sons Phoenix: We work with our Chamber of Commerce and work closely with Move for Hunger. We volunteer time with certain events through Move for Hunger. We actually had our trucks out at the R n R marathon here in Phoenix and picked up over 7500 pounds of food for Move for Hunger and took it back to St. Mary’s Food Band for distribution. Also our foreman John worked last year with his club and All My Sons and collected 2500 toys during the Christmas holiday and took it directly to the Phoenix Children’s Hospital. We have amazing employees.
MCR: Tell us about some of your most memorable moves.
All My Sons Phoenix: There was a time we worked with a pro baseball player when relocating his family for MLB, his son’s bed was made out of old baseball bats. We also moved a huge musician and went to do a visual for them and had the opportunity to play in his studio together for hours.
MCR: What’s the best advice you could give about moving across the country?
All My Sons Phoenix: Do not take the Internet as the gospel. So many independents are now using reputation defenders to clean up their reputation online or placing fake reviews online. Find a ProMover and to take it to the next level, find a Certified Moving Consultant. The Certified Moving Consultant credential has come to represent a fundamental competency and adherence to ethical conduct of the sales force for the Household Goods Moving & Storage Industry.
MCR: What’s your favorite part of the move process?
All My Sons Phoenix: When we hear the clients’ feedback on how great their moving experience was with All My Sons.
MCR: What do you see is the single biggest challenge for the professional moving industry right now?
All My Sons Phoenix: Quality! There are too many people coming into the industry without the proper skillsets cutting prices to get work. These companies do not follow regulation and work without authority.
MCR: What do you predict is the future of moving five years from now and 10 years from now?
All My Sons Phoenix: Current to five years, we’ll see continued pressure on Congress to strengthen federal consumer protections against rogue operators — unlicensed movers — as well as to require container company compliance with federal household goods regulations. Beyond 5-10 years, it will likely be more container shipping for interstate relocation.