Every now and then we like to share a peek at how we do things here at MCR. There’s an important key to keeping the business running smoothly (and why we all look so happy and friendly in our pictures) . It’s our chat room. We use a tool called HipChat for Instant Messaging (IM) and the team shares a room for everything MCR-related. But it’s more than just IM. It give us information, it helps our remote workers feel like they’re here in the office (hello Brock in Minneapolis or Dave with twins at home or Denzell with his new comfy apartment!), it makes us laugh and it helps keep everyone up to date on some of our most important metrics.
Here are just a few examples of how we use our chat room every day:
Canons go off to celebrate when we have a new sale:
Someone – often The Rock – applauds when a mover receives their first quote from MCR:
We quickly access information, like moving licensing requirements for a certain state:
Our developers share new features with the team when they’re ready to review:
We see every time a new move is created and which movers the consumer selected. Through these notifications, we know which days are busiest, which cities are on the rise and how far ahead people plan (not much). Most of all, it helps keep our consumers “real” and remind us that we’re helping people plan one of the most important and stressful events of their lives.
And we have a little fun:
Ok, a lot of fun and silliness:
As we continue to grow with more consumers visiting our site and creating moves, and more mover customers working with us to grow their business, we’ll keep looking for ways to use our chatroom to keep everyone on the team in touch with the business and our people.